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  Client Info
  Nickname :  Luna ( Female)
  Age range :  18-25
  From :  China

Job Details

Project No:
Start Time:
2018.1.2 / 08:00
The Deadline of Bidding
1 day(s)
Job Desciption:
Business secretary
Health & Beauty
[Full time job] A. Overall Purpose Of The Job (Brief description of the primary purpose of this position) To provide an empathetic, and efficient delivery of assistance services to our members, end users and clients B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance) • Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided • Demonstrate an understanding of all key clients’ Operations and Billings Procedures • Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures • Manage cases in line with the key directive of Assist First, Verify Later • Manage cases with a view to moving them forward in the best interests of the member and client • To be the first point of contact for members, end users, clients, service providers and colleagues • Ensure incoming calls are answered promptly, appropriately and courteously. • Ensure inbound requests are handled in timely efficient manner • To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover • Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. • Escalate cases and requests as per company protocols • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. • Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary • Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centers in the provision of assistance to members. • Positively promote International SOS to other organisations. • Carry out any other reasonable duties as requested by the manager. • Work as part of a 24/7 shift pattern.
Size of the group:
16  person(s)



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